Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Item TypeDrop Off TATPickup TATHand over to Yehwala WHQC TAT
Non Bulky48 hours from return request initiatedN/A3 working days2 – 3 working days
BulkyN/A5 working days from return request initiated5 working days once the item is picked2 – 3 working days

Please note that this policy does not apply to Yehwala Global products. For Yehwala Global return and refund policy.

Payment MethodRefund OptionRefund Time
Debit/ Credit CardDebit/ Credit Card10 Working Days
Equated Monthly InstallmentsCredit Card10 Working Days
Easypaisa WalletEasypaisa Wallet5 Working Days
Easypaisa Shop (OTC)Yehwala Wallet1 Working Days
Cash on Delivery (COD)Yehwala Wallet1 Working Days
Yehwala Refund VoucherRefund Voucher2 Working Days

 

Modes of RefundDescription
Refund VoucherVouchers will be sent to the customer registered email ID on Yehwala and can be redeemed against the same email ID.
Debit Card or Credit CardIf the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Yehwala, please contact your personal bank.
Easypaisa WalletIf the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed:i)  Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank DepositThe bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

 

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment MethodRefund OptionRefund Time
Debit/Credit CardDebit/Credit Card25 Working Days
Equated Monthly InstallmentsCredit Card25 Working Days
Easypaisa WalletEasypaisa Wallet20 Working Days
Easypaisa Shop (OTC)Yehwala Wallet16 Working Days